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Support Engineer Associate
About The Position
We are
At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely.
With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .
The Role
The Engineering Support team is dedicated to creating a positive onboarding experience for our customers. We guide them through the entire process - from initial setup to ongoing support.
Our team combines technical expertise with business orientation to deliver a seamless and effective experience.
This role requires Ability to work full time from Sunday to Thursday during US hours (15:00/16:00–24:00) with some flexibility
Who You Are
- You’re a people person with a strong sense of empathy for customers.
- You can read situations, understand team dynamics, and take initiative to get things done.
- You’re tech-savvy with a developer’s mindset and business-oriented, ensuring a positive customer experience.
- You have a customer-first mindset, ensuring their needs and experience are always your top priority.
What You’ll Actually Be Doing
- Support enterprise-level Partners and internal teams with technical onboarding and integration to our systems.
- Provide ongoing technical support, including troubleshooting, investigating error messages, resolving coding issues, and addressing errors related to system updates.
- Collaborate closely with internal departments such as Development, IT, NOC, Implementations, Operations, and Relationship Management.
Requirements
What You Bring to the Table
- Native-level fluency in both English and Hebrew (written and verbal) - Must
- Ability to work full time from Sunday to Thursday during US hours (15:00/16:00–24:00) with some flexibility - Must
- The ability to go the extra mile when necessary
- The ability to participate in an on-call roster - Must
- 3+ year experience in technical customer-facing support role - Must
- Coding experience (e.g., C#, Python, Java) or a development background.
- Ability to identify when processes need to be established or updated.
- Working knowledge of API integrations (REST API).
- Database experience with SQL queries and reading log files.
- Proficiency with CRM tools such as ServiceNow and Jira
- Familiarity with network concepts (e.g., firewalls), Postman, Kibana logs, Webhooks, Swagger
- Strong problem-solving skills, technical expertise, and ability to explain complex issues clearly to both technical and non-technical users.
- Experience in banking or fintech - An advantage
Why You’ll Love Working Here
- Flexible hybrid work model: three days a week at our Jerusalem office
- Monthly wellness reimbursement – from therapy to gel manicure, it's up to you
- Full Keren Hishtalmut, private health and dental insurance
- Volunteer days, donation matching, Yoga and Pilates
- A supportive, collaborative culture that puts our people first
Next Step
Hit Apply!